Terms & Conditions

Customers

Contract between Melted Inside and Customers

This document sets out the terms on which Melted Inside International Limited provides you with access to and use of the online marketplace located at www.meltedinside.com (“Melted Inside”). Please read these terms carefully before using Melted Inside. By using Melted Inside in any way, you agree to be bound by these terms (“Terms”).

Each person using Melted Inside is a “Visitor”. Visitors who purchase any product listed on Melted Inside (each a “Product”) are “Buyers”. Visitors using Melted Inside to list, promote and sell Product(s) are “Sellers”. The supply of goods terms and conditions (“Sale T&Cs”) located here shall apply to all sales between Sellers and Buyers via Melted Inside.

INFORMATION ABOUT MELTED INSIDE INTERNATIONAL LIMITED

Melted Inside is operated by Melted Inside International Limited (“we/us/our”), which is registered in England and Wales under company number 12197482. Our registered office is at Lakeside Lodge Witherenden Hill, Burwash, Etchingham, England, TN19 7JP.

We operate and maintain Melted Inside. We do not ourselves sell or provide the products or services and the contract for the sale of such products and services is concluded directly between the Seller and the Buyer. The terms which apply between the Buyer and the Seller may be found here. We are not the agent, joint venture or partner of either the Seller or the Buyer.

Whilst we take steps to ensure the accuracy of the information accessed via Melted Inside, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for content provided by third parties (including but not limited to Sellers) and are merely providing access to such content to you. We have no obligation to verify the content of such information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.

We may also provide links on Melted Inside to the websites of third parties. Such third party websites are not our responsibility and we accept no liability for the availability, suitability, reliability or content of such third party websites and does not necessarily endorse the views expressed within them.

REGISTRATION AND GUESTS

To buy Products via Melted Inside you must either register using one of the online registration forms or submit your details when purchasing as a “Guest”.

By registering or purchasing Products as a Guest, you warrant that:

  1. you are legally capable of entering into binding contracts; and
  2. you are at least 18 years old,

and you consent to us conducting verification and security procedures.

We have no obligation to accept your application to register and may reject any Visitor, or stop them from registering, in our sole discretion.

You hereby warrant that the information provided by you to us is at all times, true, accurate and complete. You further warrant that you shall promptly notify us in the event of any change to such information.

You shall keep your registration details for Melted Inside (“Login Details”) confidential and secure.

USE OF MELTED INSIDE

You are solely responsible and liable for your use of Melted Inside and that it is your sole responsibility to enforce any obligation owed to you by a third party that arises from your use of Melted Inside. In the event that you have a dispute with any other Visitor to Melted Inside, you hereby release us from any claims, demands and damages (whether actual or consequential) of any kind and nature, known and unknown, arising out of or in connection with such dispute.

This site and its content are provided "as is" excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. We accept no liability for functions contained on the site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site is compatible with your computer equipment or that the site or its server is free of errors, viruses, worms or "Trojan horses" and we shall not be liable for any damage you may suffer as a result of such destructive features.

You further agree that at all times you shall:

  1. not use your Login Details with the intention of impersonating another person;
  2. not allow any other person to use your Login Details;
  3. not do anything likely to impair, interfere with or damage or cause harm or distress to any other Visitor;
  4. not infringe any rights of any third parties;
  5. comply with all instructions and policies from us from time to time in respect of Melted Inside;
  6. co-operate with any reasonable security or other checks or requests for information made by us from time to time; and
  7. use the information made available to you on Melted Inside at your own risk.

We reserve the right to make any changes to Melted Inside including any functionalities and content therein or to discontinue a specific feature from time to time subject always that:

  1. we notify you in writing using Melted Inside; and
  2. such changes shall have no material adverse effects to you.

We may monitor your use of Melted Inside from time to time. You hereby consent to us monitoring your use of Melted Inside.

PURCHASING PRODUCTS

Before purchasing any Products that are listed on Melted Inside you must read and agree to the Sale T&Cs located here, including the Seller’s refund and delivery policies, as provided via Melted Inside.

Each Product for which you click 'Add to basket' is added to a 'shopping basket' facility. You are given the opportunity to review the quantity, delivery date and frequency of order of each item in your shopping basket when you choose to view your basket details by clicking or tapping the basket icon, or clicking 'go to checkout'. You can change these, or cancel the purchase of each of the Products completely, at any time before clicking 'Checkout'.

After you have clicked 'Checkout' and after the Seller(s)’ acceptance of your order, the Products in your basket are added to your delivery in addition to any Products that you have previously ordered.

Your submission of an order amounts to an offer to enter a contract to buy the Products from our Sellers, subject to the Sale T&Cs here

MELTS LOYALTY SCHEME

MELTS loyalty points (“MELTS”) will be awarded to Buyers registered on Melted Inside in the following circumstances:

Maker Supporter Point – When you buy from the same Seller 3 months in a row, you will earn ten (10) MELTS.

Explorer Point – When you buy from a featured new Seller, you will earn ten (10) MELTS per order.

Loving Giver Point – When you order a Product(s) to be delivered to an address other than your own, you will earn ten (10) MELTS per order.

Tell More Friends Point – When you give and share a review via Melted Inside on the Product(s) or the Seller(s) you have bought from, you will earn twenty points (20) MELTS per review.

Star Supporter Point – When you order any Product(s) from a Seller(s) via Melted Inside, you will earn two (2) MELTS per £1 spent.

We may from time to time offer you MELTS for specific promotions, you will always be advised of the MELTS loyalty points when the offer is made.

It is possible to be awarded multiple MELTS in relation to one order.

MELTS can be redeemed against the purchase of any Product via Melted Inside at the following values:
500pts = £10

1000pts = £12

1500pts = £20

MELTS cannot be exchanged for cash, gift vouchers or gift cards. MELTS loyalty points cannot be transferred from one person or Buyer account to another unless specifically notified to and agreed to by us.

If a Product is purchased solely using MELTS, any refund will be given in MELTS recredited to your account. No cash refunds will be given in these circumstances.

Your membership of the MELTS loyalty scheme starts when your Buyer account is opened, or when we determine the scheme is available to you, and ends when your Buyer account is closed or when we determine that the scheme is no longer in operation. The scheme is operated by Melted Inside International Limited.

We reserve the right to withdraw or cancel the scheme at any time giving account holders 7 days’ written notice.

We reserve the right to change or amend the terms and conditions of the scheme. We will display notice of any changes on Melted Inside.

PRODUCT REVIEWS

Subject to all other Terms, you may submit your reviews on Melted Inside in respect of Sellers and/or Products listed on Melted Inside (“Reviews”). You hereby grant us a perpetual, irrevocable licence to use and sub-licence the Reviews, and any review you submit on any other website or platform, for any purpose whatsoever.

You shall not submit any Review(s), on any page or in any area of Melted Inside, that in our reasonable opinion:

  1. are, or may be considered offensive, illegal or inappropriate;
  2. contain information that is inaccurate, false or misleading; or
  3. infringe any rights of any third party and you warrant that you own all intellectual property rights and any other applicable rights in such Reviews.

You acknowledge that making a Review does not guarantee that such Review, or any part thereof, shall appear on Melted Inside. You agree that we may, in our sole discretion, choose to display, edit or to remove any Review or any part of the same that you make on Melted Inside, and you hereby grant to us a non-exclusive, perpetual, irrevocable, worldwide licence to do so.

If you feel that any Review made by another Visitor is objectionable, please contact us using the contact details set out on Melted Inside. We shall use our reasonable endeavours to review the relevant Review as soon as is practicable and shall take such action as it deems necessary, if any at all.

DATA PROTECTION

For the purposes of these Terms, “Data Protection Laws” means all applicable data protection and privacy laws and regulations in the performance of the parties’ obligations set out under these Terms, including but not limited to the EU General Data Protection Regulation 2016/679, the UK Data Protection Act 2018 and all other successor legislation and regulations thereto.

We process personal data (as such term is defined in the Data Protection Laws) which we collect as a data controller (as such term is defined in the Data Protection Laws) in the course of providing Melted Inside and the Services. Where data is processed by us as a data controller, such processing is carried out in accordance with our Privacy Notice. We process such categories of personal data as are described in the above referenced Privacy Notice and the terms of the Privacy Notice form part of these Terms and you agreed to be bound by them.

SUSPENSION AND TERMINATION

In consideration for your compliance with these Terms, we shall use our reasonable endeavours to provide you with Melted Inside at all times.

We shall be entitled in our own discretion and upon notice to you, to suspend Melted Inside whether wholly or partly for any reason whatsoever including but not limited to repairs, planned maintenance or upgrades and shall not be liable to you for any such suspension on non-availability of Melted Inside (whether wholly or partly).

We may suspend or terminate your access to Melted Inside (wholly or partly) in the event that:

  1. the third party services and network providers cease to make the third party service or network available to us;
  2. we believe that you or someone using your Login Details has failed to comply with one or more of these Terms;
  3. we believe that there has been fraudulent use, misuse or abuse of features and functionalities of Melted Inside (in whole or in part); or
  4. we believe that you have provided us with any false, inaccurate or misleading information.

Clauses 7, 8, 9, 10, 11, 16 and 17 and all clauses required for their interpretation, shall survive termination of these Terms for any reason.

OUR LIABILITY

If we fail to comply with these Terms, we shall be entitled to be given a reasonable opportunity to rectify any errors and to re-perform our obligations. If our failure to comply with our obligations is not remedied following such reasonable opportunity then, subject to the remainder of this clause 7, our total liability for all losses, damages, costs, claims and expenses howsoever arising shall be limited in the aggregate to £50.

We rely on third party providers (such as network providers, data centres and telecommunication providers) to make Melted Inside available to you. Whilst we take all reasonable steps available to us to provide you with a good level of service, you acknowledge and agree that we do not warrant that Melted Inside shall be uninterrupted or fault-free at all times. We therefore shall not be liable in any way for any losses you may suffer as a result of delays or failures of Melted Inside as a result of our service providers.

Subject to the exceptions set out in the last paragraph of this clause 9, below, we shall not be liable for losses that result from its failure to comply with these Terms that fall into the following categories:

  1. consequential, indirect or special losses;
  2. loss of profits, income or revenue;
  3. loss of savings or anticipated savings, interest or production;
  4. loss of business or business benefits;
  5. loss of contracts;
  6. loss of opportunity or expectations;
  7. loss of goodwill and/or reputation;
  8. loss of marketing and/or public relations time and/or opportunities;
  9. loss of data; or
  10. loss of management or office time

or any other losses howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in these Terms shall limit in any way our liability:

  1. for death or personal injury caused by our negligence;
  2. for an person acting in their capacity as a consumer section 2(3) of the Consumer Protection Act 1987;
  3. for fraud or fraudulent misrepresentation; or
  4. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
INTELLECTUAL PROPERTY RIGHTS

We and/or our licensors own all intellectual property rights in and to Melted Inside.

We hereby grant you a non-exclusive, non-transferrable limited licence to use the intellectual property rights in Melted Inside only for the purpose of using Melted Inside in accordance with these Terms.

You are expressly prohibited from:

  1. reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of Melted Inside including without limitation, any information, articles, photographs, images or submissions made available to you using Melted Inside; and
  2. removing, modifying, altering or using any registered or unregistered marks/logos/design owned by us and/or our licensors, and doing anything which may be seen to take unfair advantage of our reputation and goodwill or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to us.
NOTICES

All notices given by you to us must be given to Melted Inside International Limited using the contact details set out on Melted Inside. We shall give notice to you by posting details on Melted Inside, by using the e-mail or postal address you provided on registration, or such other e-mail or postal address as you notify to us in writing from time to time. Notice will be deemed received and properly served immediately when posted on Melted Inside, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

SEVERABILITY

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These Terms and any document expressly referred to in them constitute the whole terms between you and us and supersede any previous arrangement, understanding or terms between you and us relating to the subject matter of these Terms. Each party acknowledges that, in entering into these Terms, (and the documents referred to in it), neither of them has relied on any statement, representation, assurance or warranty (“Representation”) of any person (whether a party to these Terms or not) other than as expressly set out in these Terms.

Each party agrees that the only rights and remedies available arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.

VARIATION OF THESE TERMS

We may amend these Terms at any time on the provision of notice in writing, by email or via a message displayed on Melted Inside. Your continued use of Melted Inside (whether wholly or partly) shall be deemed your acceptance of such change(s) in respect of the updated or revised Terms. If you do not agree with the changes to these Terms, you may terminate your agreement with us by notice in writing or by email.

FORCE MAJEURE

We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure result from events, circumstances or causes beyond its reasonable control, including but not limited to any of the following:

  1. Acts of God, flood, earthquake, windstorm or other natural disaster;
  2. epidemic or pandemic;
  3. war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions;
  4. terrorist attack, civil war, civil commotion or riots;
  5. nuclear, chemical or biological contamination or sonic boom;
  6. any law or government order, rule, regulation or direction, or any action taken by a government or public authority, including but not limited to imposing an embargo, export or import restriction, quota or other restriction or prohibition, or failing to grant a necessary licence or consent;
  7. fire, explosion (other than in each case one caused by a breach of contract by, or assistance of, the party seeking to rely on this clause or companies in the same group as such party) or adverse weather conditions;
  8. interruption or failure of utility service, including but not limited to electric power, gas or water;
  9. any labour dispute, including but not limited to strikes, industrial action or lockouts;
  10. non-performance by suppliers or; and
  11. collapse of building structures, failure of plant machinery, machinery, computers or vehicles.
LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

GENERAL

If we fail at any time to insist upon strict performance of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this will not constitute a waiver of any such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

We reserve the right to use third party suppliers or sub-contractors at any time and in any way in respect of the performance of our obligations under these Terms.

Supply of Goods Contract

THESE TERMS

These are the terms and conditions on which Sellers supply Products to you via Melted Inside.

Please read these terms carefully before you submit your order. These terms tell you how Sellers will provide products to you, how you and the Seller may change or end the contract, what to do if there is a problem and other important information.

INFORMATION ABOUT THE SELLER AND HOW TO CONTACT THEM

Details of the Seller in relation to each Product are available on the applicable Product detail page.

You can contact the Seller by using the message board on Melted Inside or via email to Melted Inside.

If the Seller has to contact you they will do so by using the message board on Melted Inside. If the courier company the Seller has chosen to use has to contact you, the message will be forwarded to the email address or postal address you provided to the Seller in your order.

When these terms use the words "writing" or "written", this includes emails.

THE SELLER’S CONTRACT WITH YOU

The Seller’s acceptance of your order will take place when they message you to accept it via Melted Inside, at which point a contract will come into existence between you and the Seller.

If the Seller is unable to accept your order, they will inform you of this in writing and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on the Seller’s resources which they could not reasonably plan for, or because the Seller has identified an error or a change in the price or description of the Product.

Melted Inside will assign an order number to your order and tell you what it is when the Seller accepts your order. It will help both Melted Inside and the Seller if you can provide the order number whenever you contact them about your order.

At this time Melted Inside is solely for the promotion of Sellers’ products in the UK. Unfortunately, Sellers do not deliver to addresses outside the UK.

THE SELLERS’ PRODUCTS

The images of the products on Melted Inside are for illustrative purposes only. Although Sellers have made every effort to display the colours accurately, they cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your Product may vary slightly from those images. Although Sellers have made every effort to be as accurate as possible, because many of our Sellers’ products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on Melted Inside have a 5% tolerance.

The packaging of the Product may vary from that shown in images on Melted Inside.

YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the Product you have ordered please contact the Seller via the Melted Inside message board. The Seller will let you know if the change is possible. If it is possible the Seller will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If the Seller cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 “Your rights to end the contract”).

THE SELLER’S RIGHTS TO MAKE CHANGES

The Seller may change the Product:

  1. to reflect changes in relevant laws and regulatory requirements; and
  2. to implement minor adjustments and improvements. These changes will not affect your use of the Product.
DELIVERY & COLLECTION

The costs of delivery will be as displayed to you on Melted Inside at the time of purchase. The Seller reserves the right to amend delivery fees at any time by notifying you. Your rights in the event the delivery fees are amended are set out in clause 8.

If you have chosen to have the Products delivered, during the order process the Seller, and their chosen courier, will contact you with an estimated delivery date, which will be within 7 days after the day on which the Seller accepts your order.

The Seller is not responsible for delays outside the Seller’s control. If the Seller’s supply of any Product is delayed by an event outside its control then they will contact you as soon as possible to let you know and they will take steps to minimise the effect of the delay. Provided the Seller does this they will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact the Seller to end the contract and receive a refund for any products you have paid for but not received.

If you have asked to collect the Products, this must be from an agreed location, on the agreed date, within the agreed time period. If you do not collect the Products, they will be returned to the Seller, and you will be charged the courier’s fee for such return. The Seller will contact you to arrange an alternative collection or delivery.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the Seller and its courier will leave you a note informing you of how to rearrange delivery, collect the Products from the Seller, or collect the Products from a local depot.

If you do not collect the Products from the Seller as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them the Seller will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite the Seller’s reasonable efforts, the Seller is unable to contact you or re-arrange delivery or collection the Seller may end the contract and clause 8 will apply.

You have legal rights if the Seller delivers any goods late. If the Seller misses the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

  1. the Seller has refused to deliver the goods;
  2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  3. you told the Seller before they accepted your order that delivery within the delivery deadline was essential.

If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause (a) and (c) above you can give the Seller a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if the Seller does not meet the new deadline.

If you do choose to treat the contract as at an end for late delivery, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that the Seller will refund any sums you have paid to the Seller for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to the Seller or (if they are not suitable for posting) allow the Seller to collect them from you. The Seller will pay the costs of postage or collection. Please email the Seller vis Melted Inside at letusknow@meltedinside.com for a return label or to arrange collection.

You will become the owner of the Products you have ordered when you collect them or they are delivered to you. Once you have collected the Products or the Products have been delivered to you, they will be held at your own risk and the Seller will not be liable for their loss or destruction.

You own a Product once the Seller has received payment in full.

YOUR RIGHTS TO END THE CONTRACT

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, and when you decide to end the contract.

You have a right to a refund in the event that, on delivery or collection:

  1. the Product is not of satisfactory quality;
  2. the Product is not fit for the particular purpose it was supplied for; or
  3. the Product does not match the description,

provided that you notify the Seller within 30 days or, if the Product can reasonably be expected to perish in a period shorter than 30 days, then within that shorter period. The Seller may require you to provide reasonable evidence of the condition of the Product and, where reasonably practicable, to return the Product to the Seller.

You also have a right to a refund if the Seller has not provided the Product and:

  1. the Seller has told you of a material change to the Product;
  2. the Seller has told you of an error in the price or description of the Product;
  3. there is a significant delay to the supply of the Product;
  4. the Seller has told you of an increase to the delivery price,

and you do not wish to proceed. You do not have this right once the Product has been delivered or collected.

In certain circumstances you have a statutory right to change your mind within 14 days and receive a refund. You do not have a right to change your mind in respect of:

  1. perishable and other items that deteriorate rapidly or have reached their use by dates, such as fresh food and flowers;
  2. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
  3. any products which become mixed inseparably with other items after their delivery.

You have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

If you wish to exercise your right to change your mind in relation to a Product, then you must notify the Seller via Melted Inside and, where applicable, you shall return the Product to the Seller. Once the Seller is notified and, where applicable, the Product has been returned, then the refund will be processed within 14 days. If you are returning the Product, it must be returned unopened and in its original packaging. Any Product that has been opened or unsealed cannot be returned for reasons of health protection and hygiene.

The Seller will pay the costs of return unless you are exercising your right to change your mind, in the event of which you shall pay the costs of return.

You will be refunded the price you paid for the Product including delivery costs, by the method you used for payment. However, deductions may be made from the price, as described below.

THE SELLER’S RIGHTS TO END THE CONTRACT

The Seller may end the contract for a product at any time by writing to you if:

  1. you do not, within a reasonable time of them asking for it, provide the Seller with information that is necessary for them to provide the Products; or
  2. you do not, within a reasonable time, allow them to deliver the Products to you or collect them from the agreed location.

If the Seller ends the contract in the situations set out above, you will be refunded any money you have paid in advance for Products the Seller has not provided but reasonable compensation may be deducted or charged for the net costs they will incur as a result of your breaking the contract.

IF THERE IS A PROBLEM WITH THE PRODUCT

If you have any questions or complaints about the Product, please contact the Seller via the Message page on the Product.

The Seller is under a legal duty to supply Products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  1. Up to 30 days: if your goods are faulty, then you can get an immediate refund.
  2. Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  3. Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. See also clause 8.

Please email us on letusknow@meltedinside.com or use the message board on the Seller’s page on meltedinside.com

PRICE AND PAYMENT

The price of the Product (which includes VAT) will be the price indicated on the order pages when you placed your order. The Seller takes all reasonable care to ensure that the price of the Product advised to you is correct. However please see clause 12 for what happens if the Seller discovers an error in the price of the product you order.

If the rate of VAT changes between your order date and the date the Seller supplies the Product, they will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

It is always possible that, despite the Seller’s best efforts, some of the products they sell may be incorrectly priced. They will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than their stated price at your order date, the Seller will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, the Seller will contact you for your instructions before they accept your order. If they accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, the Seller may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

The Seller accepts payment via credit, debit or charge card, as well as via Paypal and any other payment processor listed. The credit, debit and charge cards accepted are those listed on Melted Inside on the date on which your order is placed. The Seller also accepts payment by MELTS loyalty points. No other vouchers or coupons will be accepted towards payment of an order. You cannot pay for your order by cash or cheque. You must pay for the Products before the Seller dispatches them.

THE SELLER’S RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

If the Seller fails to comply with these terms, they are responsible for loss or damage you suffer that is a foreseeable result of them breaking this contract or their failing to use reasonable care and skill, but they are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and the Seller knew it might happen, for example, if you discussed it with them during the sales process.

This includes liability for death or personal injury caused by their negligence or the negligence of their employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at clause 11.

The Seller only supplies the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose the Seller will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

HOW THE SELLER MAY USE YOUR PERSONAL INFORMATION

The Seller will only use your personal information as set out in the privacy notice below.

OTHER IMPORTANT TERMS

The Seller may transfer their rights and obligations under these terms to another organisation. They will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the contract.

This contract is between you and the Seller. No other person shall have any rights to enforce any of its terms. Neither you nor the Seller will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If the Seller does not insist immediately that you do anything you are required to do under these terms, or if they delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent them taking steps against you at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

SELLER PRIVACY NOTICE

This privacy notice provides information on how Sellers collect and process your personal data when you use Melted Inside.

Each Seller is an independent data controller and responsible for your personal data. Details of the Seller in relation to each Product are available on the applicable Product detail page.

The data Sellers collect about you

Each Seller may collect, use, store and transfer different kinds of personal data about you as follows:

Identity Data – first name, last name, username or similar identifier, marital status, title, date of birth and gender

Contact Data – billing address, delivery address, email address and telephone number(s)

Financial Data – bank account and payment card details

Transaction Data – details about payments to and from you and other details of Products you have purchased from the Seller

Profile Data – purchases or orders made by you, your interests, preferences, feedback and survey responses

Communication Data – information included in any communications between you and the Seller

How Sellers use your personal data

Sellers will only collect personal data about you in direct interactions either with Melted Inside or directly with the Seller. This includes personal data you provide when you register with Melted Inside, when you purchase the Seller’s Products and when you communicate with the Seller.

Sellers will only use your personal data for the purpose for which they collected it, which include the following:

  • To process and deliver your order
  • To manage the Seller’s relationship with you via Melted Inside
  • To improve the Seller’s Products, marketing or customer relationships
Lawful bases for processing
Seller's purpose Type of data Lawful basis for processing

To process and deliver your order, including managing payments, fees and charges

Identity

Contact

Financial

Transaction

Communication

Performance of a contract with you

To manage the Seller’s relationship with you via Melted Inside

Identity

Contact

Profile

Performance of a contract with you Necessary to comply with a legal obligation Necessary for the Seller’s legitimate interests (to keep their records updated and study how customers use their products)

To improve the Seller’s products, marketing or customer relationships

Identity

Contact

Profile

Necessary for the Seller’s legitimate interests (for running their business and study how customers use their products, to develop them and grow their business)

Third party transfers

The Seller may share your personal data with its group companies, with couriers and other suppliers required to provide you with the Products, and third parties to whom they may choose to sell, transfer or merge parts of their business or their assets.

Sellers require all third parties to respect the security of your personal data and to treat it in accordance with the law. Third party service providers are not allowed to use your personal data for their own purposes.

International transfers

Sellers may transfer, store and process your personal data outside the United Kingdom or European Economic Area. Where this may occur, Sellers ensure a similar degree of protection is afforded to it by ensuring that appropriate legal safeguards are in place (for example specific contracts approved by the European Commission).

Retention

The Seller shall only retain your personal data for as long as reasonably necessary to fulfil the purposes they collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. The Seller may retain your personal data for a longer period in the event of a complaint or if they reasonably believe there is a prospect of litigation in respect of their relationship with you.

Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data Sellers hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk).

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